Purchase protection

Refund Policy

Last updated: 28 July 2026

Our approach to digital purchases

Digital products are delivered shortly after payment and cannot be physically returned. A change of mind will therefore not normally qualify for a refund once access has been provided or a file has been downloaded. This does not limit any refund or cancellation right that applicable law gives you.

When we will help

you were charged more than once for the same order;
payment was captured but the product was not delivered;
the supplied file is corrupted, inaccessible, or materially different from its description;
you believe the transaction was unauthorized; or
applicable consumer law entitles you to a refund or other remedy.

Depending on the problem, we may restore access, replace or correct the file, or issue a full or partial refund.

Download-link support

A standard link expires after seven days or after three downloads, whichever happens first. If you lose access, contact us with the purchase email and order reference. After verifying the order, we may regenerate access at no extra cost. Regeneration does not expand the product licence or permit sharing.

How to request assistance

Use the support page as soon as reasonably possible, preferably within seven days of purchase. Include your purchase email, order reference, product name, and a short description of the issue. Do not send card numbers, PINs, passwords, or other payment credentials.

Refund timing

Approved refunds are returned through the original payment route where possible. Paystack, your bank, or your card issuer controls when the credit appears, so processing time can vary. Currency conversion differences and issuer fees are controlled by the relevant financial institution.

Fair-use exclusions

We may decline requests based only on a change of mind after delivery, failure to review clearly stated compatibility requirements, or misuse of the product. We will not refuse a remedy where doing so would conflict with mandatory law.